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We Will Always Be Here For You
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Your order may be impacted by these delays.
All orders outside of Canada may experience a delay due to high demand and restrictions posed by COVID-19. All orders over $20 CAD may be automatically required to go through a customs clearance processing. Kindly note Canadian Customs has experienced a high rate of absenteeism due to COVID-19 delaying the processing of packages. They are working cautiously to get your packages to you!
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, firstname.lastname@example.org.
When your order has been shipped you will receive a second email with your shipping notification via email provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends.
Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.
If your tracking shows a label has been created: Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is Out for Delivery.
If your order is in transit: Kindly note that your package may be held by the carrier for delivery at a later date due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
There is nothing more to do your your part, we're taking good care of your order!
If you would like to track your order, opt for the expedited shipping options.
Please read the latest COVID-19 service updates from Canada Post.
The good news—We have had MANY orders on-time (even earlier than estimated) your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays.
A HUGE XXL thank- you in advance for your patience.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
At XXL & CO LTD., taking care of the community and our team of employees is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.
As always, our XXL Support team remains available if you have further questions! email@example.com
Thank you for your patience and understanding. We're all in this together.
I love this scrunchie! I matches my work uniform so I wear it the most now!
Holds onto my hair so well!
loved everything from my order! and my order before! a plant print would be my only request!!!
The Imogen is big and beautifully handmade!! Such a nice dark blue!!
Love it!! Can’t wait to order more!
The prettiest and comfiest scrunchie!!
These scrunchies hold your hair so well! I love wearing them while working and the colour is subtle but beautiful!
Love the scrunchies... officially addicted to collecting them
One of my favs! You really feel part if a family when you buy an xxl scrunchie ♡
Love! I have to hold myself back from buying so many colours and textures, they are just great quality and adorable. I rarely use hair ties anymore, and this one is a perfect neutral but still adds colour!
I bought this beautiful scrunchie after eyeing it for a long time and watching it go out of stock. I regret nothing about it, got three all together and they are amazing.
I love to just use it on a pony tail and it matches the volume of my hair perfectly! 1000% Recommend. This might be the start of my collection.
I am the type of woman who never wears accessories in my hair. So, when I seen these I thought they were super cute but didn't know if they would work for me... nonetheless, I sent one to a friend of mine for Christmas 2020. After doing that I thought, well might as well give my fiance some ideas. Turn a out I dont only find them cute on others but I THINK I ACTUALLY PULL THEM OFF. I am going to get another one!
I adore my Imogen scrunchie, she is stunning and my buns have never looked so good! I am now the proud owner of Kari scrunchie as well and rotate them daily. Lol! I am so excited to get more. I wear my hair up more now that I ever have before. Amazing work!!
Blue is my favourite colour and this scrunchie is fabulous!