Have a question? Check out our FAQ page as your question may be answered there.
We Will Always Be Here For You
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Your order may be impacted by these delays.
All orders outside of Canada may experience a delay due to high demand and restrictions posed by COVID-19. All orders over $20 CAD may be automatically required to go through a customs clearance processing. Kindly note Canadian Customs has experienced a high rate of absenteeism due to COVID-19 delaying the processing of packages. They are working cautiously to get your packages to you!
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, firstname.lastname@example.org.
When your order has been shipped you will receive a second email with your shipping notification via email provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends.
Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.
If your tracking shows a label has been created: Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is Out for Delivery.
If your order is in transit: Kindly note that your package may be held by the carrier for delivery at a later date due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
There is nothing more to do your your part, we're taking good care of your order!
If you would like to track your order, opt for the expedited shipping options.
Please read the latest COVID-19 service updates from Canada Post.
The good news—We have had MANY orders on-time (even earlier than estimated) your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays.
A HUGE XXL thank- you in advance for your patience.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
At XXL & CO LTD., taking care of the community and our team of employees is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.
As always, our XXL Support team remains available if you have further questions! email@example.com
Thank you for your patience and understanding. We're all in this together.
I had a bit of a problem with my first one so I contacted support and she sent a new one. They were both amazing but first one was a bit too tight. Errors do occur and I was really happy with the customer service Tina provided to me.
Very Vibrant and amazing quality! Love it!
The XXL scrunchie has been a way for me to express SOME style, which can be a challenge when you are a healthcare worker who wears scrubs all day. Thanks for bringing some brightness to my day!
Beautiful color goes with everything!
I love love love wearing XXL scrunchies! I literally wear them everyday! I currently have 17 XXL scrunchies already but I want moreee!!! I even ordered from Thunder-Bay’s Northern XXL Scrunchie, it just sucks tho bc they don’t
Cute color, cute scrunchie!
Wear this one atleast 3 times a week! So glad I stumbled upon this amazing high quality small company.
LOVE!! it is one of my favorites to wear, it is absolutely amazing!!
Great quality! Super cute! Love that it's local! This big red scrunchy was my Christmas present from a bestie.
Bright vibrant red! Lots of compliments, its adorable
Feelin’ festive ❤️✨
Perfect for any look :)
Even after work hair !
Sooo pretty. Great quality and tons of compliments.
No matter how lazy I want to be with my hair, XXL scrunchies always make me look more put together! I especially love how vibrant this one is. ❤️
The perfect truly red scrunchie! I love these scrunchies
They are such great quality and I love that they are so big and so comfortable! I bought this one for work because there are only certain colours I can wear to work and I can definitely see myself wearing this on vacation with a loose side bun and an off the shoulder dress ❤