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We Will Always Be Here For You
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Your order may be impacted by these delays.
All orders outside of Canada may experience a delay due to high demand and restrictions posed by COVID-19. All orders over $20 CAD may be automatically required to go through a customs clearance processing. Kindly note Canadian Customs has experienced a high rate of absenteeism due to COVID-19 delaying the processing of packages. They are working cautiously to get your packages to you!
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, firstname.lastname@example.org.
When your order has been shipped you will receive a second email with your shipping notification via email provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends.
Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.
If your tracking shows a label has been created: Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is Out for Delivery.
If your order is in transit: Kindly note that your package may be held by the carrier for delivery at a later date due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
There is nothing more to do your your part, we're taking good care of your order!
If you would like to track your order, opt for the expedited shipping options.
Please read the latest COVID-19 service updates from Canada Post.
The good news—We have had MANY orders on-time (even earlier than estimated) your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays.
A HUGE XXL thank- you in advance for your patience.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
At XXL & CO LTD., taking care of the community and our team of employees is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.
As always, our XXL Support team remains available if you have further questions! email@example.com
Thank you for your patience and understanding. We're all in this together.
We believe in creating the best products possible by sourcing our fabrics, packaging and materials through our Canadian small business community. We believe in sustainability which is why none of our fabric is wasted and we strive to continue to offer more sustainable eco-friendly packaging options for all our products. Find out more details about our materials here.
Beautiful scrunchie! The color is so pretty and the fabric is great quality. It is very well made and all of the packaging is super cute. So happy with my first XXL scrunchies! Can’t wait to order more!
The scrunchie is such amazing quality!!!
I received my first order today and I was beaming with excitement. I literally nearly fell through the door to get to the postman as I was touching the materials I felt the love made by you and your lovely family. This is the first of many orders love from your new fan in the UK
P.s. please name your scrunchie after me --------- Fran
Girlfriend loved it
I Love this scrunchie lovely colour and can hold my hair up without giving me a headache with the tension needed to keep my hair tied up all day long.
I’m in love with these scrunches!
Very nice quality and can hold up my thick hair securely
My daughter ends up stealing the couple that I have bought so far. We love this color!
I purchased this scrunchie and a Theresa for my mother as a gift and she loves them. Don't have a pic of her wearing one but she wore it today at work!!! it's such a beautiful rich color and I highly recommend you to get one for yourself!! Thanks Tina and crew!!
So gorgeous, love it!
I love my scrunchies. Got a lot of compliments too. Colors are gorgeous and XXL enough to hold all my hair! Thank you XXL Fam.
In love with Theresa!!!! First time ordering and am so impressed with the quality! Can't wait to order more soon!!
Purple is my favorite color and this shade is OMG!!! So beautiful in person. My absolute go to for Springtime.
I absolutely love this scrunchie! Thanks Tina.
This Colour is my absolute favorite of all my XXL scrunchies. I love how they fit as well.
The colour of this scrunchie is absolutely stunning! It’s one of my favs.