Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Given the current global situation, expect there to be shipping delays as our carrier Canada Post hustles extra hard to accommodate the increased service demands with delivery.
When you place your order you will be notified with your order confirmation. If you did not receive an order confirmation please email firstname.lastname@example.org
When your order has been shipped you will receive a second email with your shipping notification via email provided.
Expect major delays in standard shipping during this time and minor delays with expedited, Xpress or priority shipping. Canada post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.
XXL Scrunchie & Co team is not responsible for these delays and have no further detail on the location of your package. We are a small business and are unable to replace and/or refund unreceived orders in the event of an incident.
If you would like to track your order, opt for the expedited shipping options (FREE for orders $100+)
CANADA POST UPDATES ON EXPECTING PARCEL DELAYS: Click here
THE GOOD NEWS: We have had MANY orders on-time (even earlier than estimated) your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays!
A HUGE XXL thank- you in advance for your patience.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
At XXL Scrunchie & Co, taking care of the community and our team of employees is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.