Have a question? Check out our FAQ page as your question may be answered there.
We Will Always Be Here For You
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Your order may be impacted by these delays.
All orders outside of Canada may experience a delay due to high demand and restrictions posed by COVID-19. All orders over $20 CAD may be automatically required to go through a customs clearance processing. Kindly note Canadian Customs has experienced a high rate of absenteeism due to COVID-19 delaying the processing of packages. They are working cautiously to get your packages to you!
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, email@example.com.
When your order has been shipped you will receive a second email with your shipping notification via email provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends.
Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.
If your tracking shows a label has been created: Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is Out for Delivery.
If your order is in transit: Kindly note that your package may be held by the carrier for delivery at a later date due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
There is nothing more to do your your part, we're taking good care of your order!
If you would like to track your order, opt for the expedited shipping options.
Please read the latest COVID-19 service updates from Canada Post.
The good news—We have had MANY orders on-time (even earlier than estimated) your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays.
A HUGE XXL thank- you in advance for your patience.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
At XXL & CO LTD., taking care of the community and our team of employees is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.
As always, our XXL Support team remains available if you have further questions! firstname.lastname@example.org
Thank you for your patience and understanding. We're all in this together.
I normally clip up my hair while working but it gives me a headache and digs into my head, using this scrunchie is a dream, looks so cute and fashionable and keeps my hair up without giving me a headache, I want more!
Love it it's perfect
I love every single XXL Scrunchie I own. I have out of control curly hair and these keep it in it's spot all day. The colors and textures are all so beautiful!!
Didnt expect it as XXL but wow! This is AMAZING XXL! It holds up my hair very well and the material is ! I was telling my husband that this scrunchie was handsewn by Tina and team from scratch, the material was cut by Tina’s mom, the end threads was cut by Tina’s dad, and the tags was stappled by Tina’s dad. So much love came into making this one scrunchie and i can feel see the effort and love that goes into it. Thank you team XXL
Great scrunchies. I use them with wet and dry hair and they do a fantastic job! Love them!
Luxurious scrunchies and makes any outfit look better!
I LOVE THIS. I bought two and my face dropped when I opened the package. I knew they were big but these scrunchies honestly have more fabric than the panties we wear. They're well worth it and it's thick silk so it's not floppy! They add the missing volume to your buns. I have 3 now and I know it's not the end.
Love the material! Love that it goes with EVERYTHING
Love love love my scrunchie! Need to get myself a mini now! But use this everyday! Doesn’t hide under my mountain of hair !
One word: obsessed.
I have really thick long hair and the XXL Scrunchie has been absolutely amazing and such a life saver at work I just ordered a bunch more thank you so much!
This all black scrunchie is a VIBE. I had to have it in the XXL size. I might order the mini to put on my car's gear shift to match my black interior LOL
Fits my hair perfectly
I have very thick wavy red hair and everything breaks
The only thing I’d like is if they were a bit more pliable
I also would LOVE. a different type of scrinchie holder/ organizer
Maybe one where the pole part comes apart in 3 pieces
It’s very annoying when I go to my collection and have to pull everything off to get to the one I want, which more often than not, is on the bottom!!
Some fun prints would be great also- neon definitely!!
Keep up the great work!
Hopefully one day you can develop some sort of “frequent buyers” club
I love my scrunchie! It’s the perfect touch of class to any outfit.
I absolutely love this scrunchie. It’s so soft and fluffy! I love everything that Tina is so down to earth and has made me a forever customer. I now only buy my scrunchies from her family business!
I LOVE this scrunchie so much. I was looking for a good black scrunchie and did I find it! It makes my hair look so much more thick and makes my bun look so much more full. I will be buying more in other colours asap!
Can't wait for it to come in the mail!
Nneka was my first scrunchie order placed after receiving a limited edition for Christmas! Im obsessed and always place an order as gifts and for myself. I have at least 10 now!!!
Love this scrunchie! Super comfortable in my wrist ! Not so tight in hurts and holds my hair up amazingly! My hair tends to hire and eat up my regular Scrunchie I love that I can see this one beneath my hair!
It’s my absolute favourite scrunchie I’ve EVER owned!! No joke!! Best!! Thank you!!
Love it! This was my first XXL Scrunchie and I use it every day. Would recommend to everyone!
Love how well made this scrunchie is and adds a bit of glam with the silky material.
I’m obsessed I definitely need to add more to my collection!!!
If you’re even thinking about buying one just do it! Absolutely amazing scrunchies!
It actually holds all of my hair when I’m tying my hair up
I love my XXL Scrunchie! It’s a very good quality and so beautyful!
Best scrunchie ever!! I got my first XXL scrunchie as a gift and now I'm hoping to start a collection. Black goes with everything and the material has a nice sheen to it without being overly shiny. Perfectly oversized :)
Love this black scrunchie. It’s a great conversation piece. It also stays in all day long, even through 2 hour dance rehearsals.
Everyone needs that little black scrunchie in their lives
Absolutely LOVE this scrunchie! I Literally use it everyday for work since I have to have my hair up , it’s so comfy and super cute !
Love this scrunchie! So cute and classy
My favourite scrunchie that does pull on my curly hair!
Not sure where to start? I know, the struggle is real, but this scrunchie is for you! Dress it up, dress it down, messy bun, more put together look, at the bottom of a braid, you name it! Besides being gorgeous, it stays put all day and no bumps! You’ll definitely be wanting more! You’re welcome
I absolutely love my scrunchie! It's so soft and big and unlike any other scrunchie I've tried before. I wear it to bed every single night and it keeps my hair nice and healthy, and I wake up the next morning with smooth hair :) I'm definitely buying more. Thanks Tina!
You can never go wrong with anything black and anything XXL!! It's a nice light material but still site nice and full in a bun! I have thick curly hair and it's perfect!
Always black! I think I need the other black one too :)
Go big or go home+
Been buying since March and I will always continue to buy these!
I have 20 ish now I loveeee them for my everyday mummy life ❤️
I am SO in love with my scrunchie! Perfectly oversized and beautifully made. I hate it when my scrunchies disappear in my hair and I know I will never have that problem with an XXL scrunchie. Can't wait to order more! :)
I decided to treat myself and bought this scrunchie for myself and it is perfect. It makes my mom bun look like I'm trying when it's actually very little effort lol can't wait to get more!!
Love my xxl scrunchies!! Would order more! ❤️
This was scrunchie was one of my firsts and had me hooked from the beginning! I suffer from migraines and headaches and all XXL scrunchies have been a game changer.
I love my XXL scrunchie! I have fine/thin hair and it really helps to add volume to it. Makes my hair pop & you can’t go wrong with a cute, silky black scrunchie! I can’t wait to get more colours like red & tie-dye!
This is an overall on all 4 that I purchased. I bought 2 for me and 2 for my daughter. She loves them! We have so much hair so they look good when putting our hair up in buns and ponytails. The quality is good too! Good to be supporting local businesses. Will buy for in the future!
Great item! Holds all of my thick curly hair up.
So classic and looks very elegant.
Absolutely love it! Made great and beautiful fabric
Absolutely in love with my XXL scrunchie!
It has become one of my favorite accessories! I've always loved using scrunchies but this one tops all the rest of them!
Seriously didn’t think I’d fall in love with these!! They are the best hair scrunchie’s I’ve ever owned... they are just fabulous!! Buy them you won’t be disappointed!! They also make awesome messy buns (I’m terrible at messy buns and they make my buns looks great!)
Not only is the owner a lovely human being.. but she took the time to make sure I received my order and if I had any questions! I can honestly say by far the best 10/10 local business I’ve ever dealt with. I will now be purchasing more soon and will make sure my hubby knows what to get me for gifts ❤️! You guys rock!! I also love the black personally since I wear my hair up in a half down look for work (better to match with anything I have)!
I love my xxl. Scrunchies..every single one of them!!! I could not be more obsessed.. I constantly get compliments on which ever one I am wearing..its the perfect way to throw up my curly hair after a few days of sleeping on it and still look presentable! I love them
I'm in love!! I always need to tie my hair for work and this beautiful XXLscrunchies is definitelymy favorite now. Can't wait to have more of them ! <3
I was NEVER a scrunchie person. But I am a top knot/messy bun lover. I went to my local hair salon (Solidity) and saw XXL scrunchies and decided to buy one. I am HOOKED and cannot live without them. My favourite is my classic black one but love them all.
Omg. I LOVE these sooo much. I bought so many colours already. They are such amazing quality and just perfect for any occasion. You can def tell that it is made with such love and care. The customer service is amazing And every time you receive it in the mail she makes it sooo special. You will not regret buying any.
My XXL scrunchie and I are inseparable. If I'm not in my hat I'm in my XXL scrunchie. I obviously got one in black because black everything, duh. I love wearing it on my wrist too as an accessory. I have sooo much hair this scrunchie just brought my messy bun game from a 2 to a 10! I loooooove it so much