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Friendly reminder this product is made to order only. Deliveries will begin in 1-2 months. Please see more details below!
Our handmade satin pillowcases offer the perfect combination of comfort and protection for your hair and skin. Crafted from a luxurious satin material, it is gentle on the hair and easy to use. The satin material helps promote healthier, smoother hair and skin with less friction than traditional fabrics. An added bonus — a touch of glamour to your bedroom decor. Experience the ultimate comfort with this dreamy satin pillowcase.
Content • 100% Polyester (Satin) • One (1) singular Pillowcase • Envelope fold at the back • Handmade in Ontario • Fabric sourced from Toronto, Ontario • Pillow not included
Size • Standard 20 x 26" • Queen 20 x 30" • King 20 x 36"
♡ PREORDERS FAQ ♡
☁ WHAT IS A MADE-TO-ORDER?
Made-to-order is an order that is sold before the item is physically made. It's also a good way to see how many people want them to gauge how many to make and how much fabric to order at our studio! We have a small amount of inventory pre-made — once you order you will receive an email notifying you if there will be a delay in shipping your pillowcase.
☁ WHEN WILL I GET MY PREORDERS? ***
The items will take a few weeks for us to handmake! The estimated time on each preorder does not include sorting, packing, and shipping time. Please expect to wait 1-2 months to receive your new pillowcase. Keep in mind once our pre-order happens we have to order the fabric, and cut and sew our pillowcases. Depending on the number of pre-orders received it could be 1-2 months to receive your new pillowcase.
☁ DOES MY MADE-TO-ORDER SHIP WITH MY OTHER ITEMS?
We prioritize shipment of items currently in stock, allowing pre-order items to follow within 1-2 months so that we ensure you get your other items available in our store as soon as possible.
☁ WHAT IS THE CANCELLATION POLICY?
Within 48 hours of purchase, preorders are eligible for cancellation. Subsequently, preorder cancellation is not permitted; therefore, it is important to confirm your commitment prior to purchase. If you're uncertain of your ability to wait, we suggest purchasing once our preorder period has concluded and the product is available for purchase on our website.
Have a question? Check out our FAQ page as your question may be answered there.
We Will Always Be Here For You
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Your order may be impacted by these delays.
All orders outside of Canada may experience a delay due to high demand and restrictions posed by COVID-19. All orders over $20 CAD may be automatically required to go through a customs clearance processing. Kindly note Canadian Customs has experienced a high rate of absenteeism due to COVID-19 delaying the processing of packages. They are working cautiously to get your packages to you!
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, firstname.lastname@example.org.
When your order has been shipped you will receive a second email with your shipping notification via email provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends.
Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.
If your tracking shows a label has been created: Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is Out for Delivery.
If your order is in transit: Kindly note that your package may be held by the carrier for delivery at a later date due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
There is nothing more to do your your part, we're taking good care of your order!
If you would like to track your order, opt for the expedited shipping options.
Please read the latest COVID-19 service updates from Canada Post.
The good news—We have had MANY orders on-time (even earlier than estimated) your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays.
A HUGE XXL thank- you in advance for your patience.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
At XXL & CO LTD., taking care of the community and our team of employees is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.
As always, our XXL Support team remains available if you have further questions! email@example.com
Thank you for your patience and understanding. We're all in this together.
We believe in creating the best products possible by sourcing our fabrics, packaging and materials through our Canadian small business community. We believe in sustainability which is why none of our fabric is wasted and we strive to continue to offer more sustainable eco-friendly packaging options for all our products. Find out more details about our materials here.