Now offering private, in-person shopping appointments at our warehouse in Belleville, Ontario. See our online collection in reality! This is by appointment only. You can come alone or bring a friend, with a maximum of five people allowed per booking.

By Appointment only

Booking an appointment ensures that Tina (our founder) or member of our team are available to guide you through the warehouse, answer any questions, and process your order. Our warehouse is reserved for production and fulfillment, therefore we do not have staff ready at all times to help a customer. If you arrive without an appointment, we won't be able to let you in to shop and will kindly request you schedule an appointment.

The Experience

We are committed to providing you with a fantastic shopping experience. To start, we are happy to guide you through our extensive range of over 300 products, as we understand that our warehouse is not easy for first-time visitors to navigate. This includes an optional warehouse tour. After the introduction, we’ll give you ample space to explore on your own, but we're always available and ready to assist when needed.

Deposit Fee

We kindly request a $10 deposit to ensure that everyone who really wants an appointment can get one. This amount will only be subtracted from your total during checkout if you meet the following friendly reminders:

• You make a purchase during your time slot.
• You arrive within a window of 15 minutes of your appointment’s start time.

CANCELLATION POLICY

If your plans have changed and you can't make it to your appointment, no worries! You can easily change your appointment details by following the link in your confirmation email.

Just a heads up though, if you do not cancel within 24 hours of your scheduled time, you'll lose your $10 deposit.

Our dedicated team is happily crafting scrunchies, making hair bows, filming and editing content, and preparing for exciting future launches. We deeply appreciate your time and understanding.

How LONG IS THE APPOINTMENT?

Your XXL shopping experience is reserved just for you for a full 45 minutes, starting right from the time slot you've booked. Just a heads up, if you're running more than 15 minutes late, we might need to cancel your appointment and your $10 deposit won't be refundable. We can't wait to see you!

How do I find the XXL Warehouse?

We are based in Belleville, Ontario. Upon booking you will be provided an address and directions. Parking is free.

How can I pay?

Payment is accepted by cash, debit or credit. We accept all major credit cards. Book now, your XXL shopping experience awaits. Email us if you'd like to book outside available hours or have a group over five people.