A Message From XXL
Hi there XXL FAM,
We're getting ready for our busiest (and most joyful!) packaging week ever and wanted to share a bit about what to expect if you've placed your order (or are about to!)
Everyone has been talking about the global supply chain lately, and we're here to talk about it some more. You may have heard that all shipping carriers have been expecting delays this year — now more than ever. Over the next few weeks, we're anticipating some longer shipping times and tracking delays.
If you placed an order from November 25th to December 8th, we expect our processing times to be 5-10 business days and shipping to take an additional 5-8 business on top of your chosen shipping method. As carriers work through the high volume of shipments this year, shipping timelines may change (we'll keep you up to date if things chance).
In terms of processing times, we received a record-breaking number of orders this weekend 🎉 We are currently at 1200+ orders and can't believe it! We are a small business, a team of 15 but with only six packagers working diligently, preparing to package ALL week. With our minimal staff working at their maximum capacity, we do not have the team to get all these orders out within our usual 2-3 business days since placing your order. We hope you understand the additional 5-10 business days' notice to process and package your orders.
We know waiting is hard, and we are already working on getting you your order as quickly as possible! If you have any questions, thoughts, or cute pics of your pets in an XXL Scrunchie to share, you can always reach us at firstname.lastname@example.org. In the meantime, if you're looking for gift ideas, we highly recommend checking out our Instagram for inspiration!
- XXL TEAM