SHIPPING & RETURNS

Update: Due to Covid-19 you may expect delays in your order. Review our note on Covid-19 information.

DELIVERY TIMES 

Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.

XXL & CO LTD. are not held responsible for:

  • Mistakes made by Canada Post
  • Wrong addresses given by customers
  • Damage to orders by postal service
  • PO box issues
  • Stolen packages after delivery (we do not recommend the Canada Post “safe drop” option)

If you have a specific question with respect to your shipment, please contact us at support@xxlandco.com and provide your order number.

CANADIAN ORDERS

XXL& CO LTD. use Canada Post to ship your order through standard mail (unless otherwise indicated by your shipping method). This can take anywhere between 8-21 business days (which excludes holidays and weekends).

USA ORDERS

XXL & CO LTD. use Canada Post to ship your order through Tracked Packet USA Air (unless otherwise indicated by your shipping method). This can take anywhere between 8-21 business days (which excludes holidays and weekends).

INTERNATIONAL ORDERS

XXL & CO LTD. uses Canada Post to ship your order through Small Packet International Air (unless otherwise indicated by your shipping method). This can take anywhere between 10-21 business days (which excludes holidays and weekends) depending on your location.

ORDER CONFIRMATION 

Items are shipped after processing (3-4 business days) using Canada Post. In addition to an order confirmation email, we will send you a shipping confirmation email. Expedited and tracking options are available for selection upon checkout. 


DAMAGES

Products purchased from our website will require a photo image of the product in question. Once proven the product has a fault, the product may be returned for a repair please contact us at support@xxlandco.com to open up a conversation on how we may address your concern.

RETURNS

Unfortunately we are unable to accept returns, but if you have any problem with your items, please contact us at support@xxlandco.com to open up a conversation on how we may address your concern. We are always happy to help!

SCRUNCHIE EXCHANGES

We do not currently process exchanges for online scrunchie orders at www.xxlandco.com.

CLOTHING EXCHANGES

We accept exchanges within 7 business days of your notified delivery date. Exchanges are only accepted for unworn, non-damaged apparel. If the item we receive is damaged, we will not be able to process your exchange as requested. The customer is responsible for all shipping costs related to the return (including shipping the product back and shipping out the new product).
© XXL & CO LTD.