SHIPPING & RETURNS

Update: Due to Covid-19 you may expect delays in your packages. Please check our most updated shipping policy here in regards to Covid-19 related shipping delays.

DELIVERY TIMES

OUR DELIVERY TIMES ARE ESTIMATED ONLY AND ARE NOT GUARANTEED. THEY WILL ALWAYS BE ESTIMATED IN BUSINESS DAYS (THIS DOES NOT INCLUDE WEEKENDS/HOLIDAYS). ONCE THE PACKAGES ARRIVE IN THE HANDS OF OUR SHIPPING PROVIDER, ARRIVAL TIMES ARE OUT OF OUR CONTROL AND IN THE HANDS OF THE SHIPPING SERVICE THAT HAS BEEN SELECTED.

XXL & CO LTD. ARE NOT HELD RESPONSIBLE FOR:

MISTAKES MADE BY CANADA POST
WRONG ADDRESS GIVEN BY CUSTOMERS
DAMAGE TO ORDER BY POSTAL SERVICE
PO BOX ISSUES
STOLEN PACKAGES AFTER DELIVERY (WE DO NOT RECOMMEND THE CANADA POST “SAFE DROP” OPTION)

IF YOU HAVE A SPECIFIC QUESTION WITH RESPECT TO YOUR SHIPMENT PLEASE CONTACT US AND PROVIDE YOUR ORDER NUMBER.

CANADIAN ORDERS

XXL& CO LTD. USE CANADA POST TO SHIP YOUR ORDER THROUGH STANDARD MAIL (UNLESS OTHERWISE INDICATED BY YOUR SHIPPING METHOD) THIS CAN TAKE ANYWHERE FROM 8-21 BUSINESS DAYS (EXCLUDING HOLIDAYS AND WEEKENDS)

USA ORDERS

XXL & CO LTD. USE CANADA POST TO SHIP YOUR ORDER THROUGH SMALL PACKET USA AIR (UNLESS OTHERWISE INDICATED BY YOUR SHIPPING METHOD) THIS CAN TAKE ANYWHERE FROM 8-21 BUSINESS DAYS (EXCLUDING HOLIDAYS AND WEEKENDS)

INTERNATIONAL ORDERS

XXL & CO LTD. USE CANADA POST TO SHIP YOUR ORDER THROUGH SMALL PACKET INTERNATIONAL AIR (UNLESS OTHERWISE INDICATED BY YOUR SHIPPING METHOD) THIS CAN TAKE ANYWHERE FROM 8-21 BUSINESS DAYS DEPENDING ON YOUR LOCATION.

ORDER CONFIRMATION

ITEMS ARE SHIPPED AFTER PROCESSING THREE TO FOUR BUSINESS DAYS USING CANADA POST. IN ADDITION TO YOUR ORDER CONFIRMATION EMAIL, WE WILL SEND YOU A SHIPPING CONFIRMATION EMAIL. EXPEDITED AND TRACKING OPTIONS ARE AVAILABLE FOR SELECTION UPON CHECKOUT.

DAMAGES

PRODUCT PURCHASED FROM OUR WEBSITE WILL REQUIRE A PHOTO IMAGE OF THE PRODUCT IN QUEST. ONCE PROVEN THIS PRODUCT HAS A FAULT YOU MAY RETURN THIS PRODUCT FOR A REPAIR IN WHICH THE CUSTOMER IS RESPONSIBLE FOR THE SHIPPING FEE.

RETURNS

UNFORTUNATELY WE ARE UNABLE TO ACCEPT RETURNS BUT IF YOU HAVE ANY PROBLEM WITH YOUR ITEMS, PLEASE CONTACT US TO OPEN UP A CONVERSATION ON HOW WE MAY ADDRESS YOUR ISSUE AND SEND US AN EMAIL. WE ARE ALWAYS HERE TO HELP!

SCRUNCHIE EXCHANGES

WE DO NOT CURRENTLY PROCESS EXCHANGES FOR ONLINE SCRUNCHIE ORDERS AT WWW.XXLANDCO.COM

CLOTHING EXCHANGES

WE ACCEPT EXCHANGES WITHIN 7 BUSINESS DAYS OF YOUR NOTIFIED DELIVERY DATE. EXCHANGES ARE ONLY ACCEPTED FOR UNWORN, NON-DAMAGED APPAREL. IF THE ITEM WE RECEIVE IS DAMAGED WE WILL NOT BE ABLE TO PROCESS YOUR EXCHANGE AS REQUESTED. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS FOR THE RETURN (INCLUDING SHIPPING BACK AND SHIPPING THE NEW PRODUCT).