Have a question? Check out our FAQ page as your question may be answered there.
We Will Always Be Here For You
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Your order may be impacted by these delays.
All orders outside of Canada may experience a delay due to high demand and restrictions posed by COVID-19. All orders over $20 CAD may be automatically required to go through a customs clearance processing. Kindly note Canadian Customs has experienced a high rate of absenteeism due to COVID-19 delaying the processing of packages. They are working cautiously to get your packages to you!
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, email@example.com.
When your order has been shipped you will receive a second email with your shipping notification via email provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends.
Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.
If your tracking shows a label has been created: Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is Out for Delivery.
If your order is in transit: Kindly note that your package may be held by the carrier for delivery at a later date due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
There is nothing more to do your your part, we're taking good care of your order!
If you would like to track your order, opt for the expedited shipping options.
Please read the latest COVID-19 service updates from Canada Post.
The good news—We have had MANY orders on-time (even earlier than estimated) your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays.
A HUGE XXL thank- you in advance for your patience.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
At XXL & CO LTD., taking care of the community and our team of employees is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.
As always, our XXL Support team remains available if you have further questions! firstname.lastname@example.org
Thank you for your patience and understanding. We're all in this together.
Bought this for my pregnant bestie. She loves it so much, and stoked to not have to worry so much about her hair when her baby comes! Mama hair don’t care
I absolutely love the quality of this scrunchie! And the color is even better in person. If you’re looking for a quality product, I definitely recommend.
I absolutely love how the colors pop in real life! I feel the pictures not always do these justice :)
I am so happy to have them, it is like the perfect fashion statement for my taste!
Thank you XXL and co. for making them!
It’s so BEAUTIFUL! On your wrist, literally anyway in your hair it just looks
Highly recommend, so gorgeous! I feel so expensive when I wear it haha. Thanks Tina and Team!
I love the material! Such a cute color for the Summer!
i love the color of this scrunchie so much! it looks so vibrant and the material is pretty and soft :)
Can't wait for it to come in the mail! I have head great things
I absolutely love these scrunchies, I have very thick hair and most hair ties break or lose elasticity within a couple days or less. The XXL scrunchie is my bestfriend as a busy single Mom. And let’s not forget they are absolutely beautiful, they are soft and silky as well as gentle on the hair all in one. Thank you ☺️
I was kinda surprised by how dark the Briony is, but I think I might even like the color in person better! It’s a dark, deep pink, like fushia or magenta. The satin fabric is super lightweight and gorgeously shiny!
LOVE!! The prettiest pink!
I only ever used to wear a different popular/common brand of hair ties & scrunchies but now XXL is all I wear! Wraps around my hair twice & holds my messy bun secure all day
Okay let me first off start by saying thank you TINA for finally making a scrunchie that works with both thin and thick hair! my sister mina purchased the color briony for me as a gift, and I can honestly say, the picture doesn't do it justice, I am in absolute love with the quality of these scrunchies! 100% will be purchasing more, keep doing what you love tina! <3
Such a gorgeous fascia! The satin is so good for the hair! I have so many of these scrunchies. Never thought they'd hold up as well as they have!! They are DURABLE!