FREQUENTLY ASKED QUESTIONS

ORDERS:

Where do you ship?

We ship to (almost) every country in the world! Unfortunately, we currently do not ship to the following countries: United Kingdom.

  • How is my package shipped?

    • XXL & CO LTD. ships through standard letter mail with Canada Post. This can take anywhere from 7-21 days (excluding weekends and holidays). Expedited and Priority shipping options are available at checkout! 

    Our delivery times are only estimated and are not guaranteed. They will always be estimated in business days (excluding weekends and holidays). Once the packages arrive in the hands of our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected. 

    Neither XXL & CO LTD. and Canada Post are responsible for lost packages if your shipping address is entered incorrectly. 

    XXL & CO LTD. is not responsible for lost or stolen packages.

    Learn more about our shipping policy.

     

  • What is my order status?

    • Once you place your order, you will receive an order confirmation within 15 minutes. After your order has shipped, you will receive a shipping confirmation email. Your order can take 3-5 business days to be fulfilled. All packages are shipped through Canada Post.

  • Can I cancel my order?

    • If your order has not yet been fulfilled, it can be fully refunded. Please contact us here with your order number and we can take care of it for you!

    Your order cannot be refunded if it has already been fulfilled.

  • Can I send your products as a gift?

    • We love when people gift our products! To send your friend a gift from XXL, please enter their shipping address and add their name in the notes section while checking out. We will write their name on the XXL name card that comes with their order. If you’ve forgotten to write their name when placing the order, just shoot us an email here and we’ll include it for you!

     

  • Where can I sign up for XXL rewards to earn points and redeem for discounts?

    • You can earn points on your next order as soon as you sign up! Click here or the XXL Rewards icon to the bottom right of our website to log in or sign up to start earning now!

     

    SCRUNCHIES:

  • How are XXL Scrunchies made?

    • XXL Scrunchies are 100% handmade. We have a dedicated team that puts a lot of love and care into creating every single scrunchie.

  • Who is behind XXL?

    • We’re so happy you asked! XXL Scrunchie was created by our founder, Tina, and it all began as a Christmas gift for her cousin Anh Lan. You can read more about our story here.

  • I have super thick hair. Will your scrunchies work for me?

    • Absolutely! Many members of our XXL fam have told us that they love our scrunchies because they hold up their thick, waist-long hair. The XXL scrunchies definitely live up to their name! Check out our XXL FAM reviews here.

  • How many times will an XXL Scrunchie wrap around my hair?

    • Depending on the thickness of your hair, you can expect XXL Scrunchies to wrap around approximately 2-3 times.

  • What are your scrunchies sizes?

    • XXL and MINI. 

    Our XXL is 4x the size of a regular scrunchie and is approximately 6” in diameter, while our MINI is 1.5x the size of a regular scrunchie and is approximately 4” in diameter.

    As we always say — go big or go home.

  • My scrunchie looks a bit different from the picture I saw on your website/Instagram. Why is that?

    • We try our absolute best to keep our pictures on our website and social media as accurate as possible. However, scrunchie colours can vary slightly in different lighting!

  • My scrunchies have started to tear. What do I do?

    • We’re happy to repair your scrunchies for you. Just ship them to XXL & CO and we will repair them and ship them right back. Please email us here to let us know and please include a photo of the scrunchie. Note that you will be responsible for all shipping fees. 

  • Why does my XXL Scrunchie not have a black tag on it?

    • We started sewing XXL tags onto our scrunchies in May 2020. Each and every scrunchie is handmade with love and care by our dedicated team. So, if you placed an order after August 2020 and one of your scrunchies is missing a tag, please shoot us an email here! It’s possible that we may have missed it and we’ll happily take care of it for you. Note that you will be responsible for all shipping fees. 

  • The scrunchie that I wanted is sold out! When will it be back in stock?

    • Restock times vary!

    While there are many reasons, restock times are largely dependent on the availability of the specific fabric. We source our material locally from many different locations, and sometimes we buy their remaining stock of a particular fabric. Sometimes these fabrics come back in stock and, unfortunately, sometimes they don’t! 

    You can sign up for email notifications underneath each sold out product to be the first to know when it would be restocked!

  • Do you make custom orders?

    • We currently do not take custom orders.

  • How do I wash my scrunchies?

    • You can find all information about how to properly wash your scrunchies here.

     

    WHERE TO FIND US:

  • Where are you located?

    • We’re based out of Belleville, Ontario in Canada. Our products are sold online and locally throughout Ontario in select locations.

  • Do you have a physical XXL & Co. store that I can visit?

    • Our location is reserved for production and fulfillment of online orders. You can order online or directly from one of our lovely stockists who carry our products in their stores. You can find their information here and contact them directly to see what they have in stock.

  • Can I carry XXL products in my store?

    • We’re so happy that you’re interested in helping us share our products with the world! 

    We’re currently focusing on growing and developing our business, and so we’re not currently taking on new wholesale applications. However, if you’d like to be contacted once we begin looking for new partners, please contact our XXL Support Team.

     

  • ECO PACKAGING ALLIANCE

    • XXL & CO LTD. is part of the Eco-Packaging Alliance with noissue—noissue contributes to global reforestation. With every order we make for our packaging they plant a tree in areas of need.