XXL FREQUENTLY ASKED QUESTIONS

What are your sizes?

We have XXL sized scrunchies! These scrunchies are about 3x the size of your normal scrunchie! Approximately 7" in diameter! They wrap approximately twice around your hair. Go Big or Go Home!

What is my order status?

Once you place your order, you will receive an order confirmation within 20 minutes. After your order has shipped, you will receive a shipping email. Depending on the restock/launch date, your scrunchies can take 2-4 business days to be fulfilled. All packages are shipped through Canada Post.

Does my order have tracking?

All standard shipping orders are untracked and are estimated to arrive between 7-14 business days (this excludes weekends and holidays). If you selected the expedited parcel, Xpresspost. or Priority shipping then your tracking number will be emailed to you along with your shipping confirmation!

Can I cancel my order?

If you need to cancel your order, please contact us at xxlandco@gmail.com with your complete order number. If your order has not yet been fulfilled, your order will be fully refunded! We do not accept refunds at this point if items have been shipped.

How is my package shipped?

XXL&Co. ships through standard letter mail with Canada Post. This can take anywhere from 7-21 days (excluding weekends and holidays). Expedited and Priority shipping options are available at checkout! 

Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days. Once the packages arrive in the hands of our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.

Neither XXL&Co. and Canada Post are responsible for lost packages if your shipping address is entered incorrectly.

XXL&Co. is not responsible for stolen packages.

My scrunchies have started to tear, what do I do?

If you send your scrunchies back to XXL Scrunchie &Co we will happily repair the scrunchies for you and ship them back. You will be responsible for shipping fees.  Please contact us at xxlandco@gmail.com 

When will sold out items be back in stock?

Restock times vary! It also depends on the quantity of fabric. We source fabric locally from all different locations and sometimes we buy the last remaining quantity. We can't restock a fabric that is sold out from the store itself. Sign up for email notifications underneath each sold out product to be the first to know when we make it available to shop! 

These are handmade?!

Yes! These are all handmade hair scrunchies, locally sourced in Ontario!!

Who is behind XXL scrunchie?

We are so happy that you asked. XXL scrunchie began as a Christmas gift by Tina to her cousin Anh Lan. You can read the full story here!!

Where can I sign up for XXL rewards to earn points and redeem for discounts?

You can earn points on your next order as soon as you sign up! Click the PINK rewards icon to the bottom right to log in and sign up for XXL rewards!!

Where are you located?

We are based out of Belleville, Ontario. We are sold locally in locations across Ontario, check out our list below!!

Where to buy XXL scrunchie's in store?

We are sold locally at these locations (while supplies last/limited styles)
We would totally recommend giving them a call to check in or just stop by!

BELLEVILLE, ONTARIO
• Salon You Quinte Mall

PRINCE EDWARD COUNTY, ONTARIO
• The County Emporium

THUNDER BAY, ONTARIO
• Solidity Salon & Spa
• Stella Wax Bar
• Nexus Health and Fitness 
• Lil's Hair Studio

DRYDEN, ONTARIO
• The Coven Tattoo Parlour

BALMERTOWN, ONTARIO
• Kreger's Krates Bulk Foods and More

KINGSTON, ONTARIO
• Hair Candy Extensions