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We Will Always Be Here For You
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Your order may be impacted by these delays.
All orders outside of Canada may experience a delay due to high demand and restrictions posed by COVID-19. All orders over $20 CAD may be automatically required to go through a customs clearance processing. Kindly note Canadian Customs has experienced a high rate of absenteeism due to COVID-19 delaying the processing of packages. They are working cautiously to get your packages to you!
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, email@example.com.
When your order has been shipped you will receive a second email with your shipping notification via email provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends.
Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.
If your tracking shows a label has been created: Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is Out for Delivery.
If your order is in transit: Kindly note that your package may be held by the carrier for delivery at a later date due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
There is nothing more to do your your part, we're taking good care of your order!
If you would like to track your order, opt for the expedited shipping options.
Please read the latest COVID-19 service updates from Canada Post.
The good news—We have had MANY orders on-time (even earlier than estimated) your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays.
A HUGE XXL thank- you in advance for your patience.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
At XXL & CO LTD., taking care of the community and our team of employees is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.
As always, our XXL Support team remains available if you have further questions! firstname.lastname@example.org
Thank you for your patience and understanding. We're all in this together.
We believe in creating the best products possible by sourcing our fabrics, packaging and materials through our Canadian small business community. We believe in sustainability which is why none of our fabric is wasted and we strive to continue to offer more sustainable eco-friendly packaging options for all our products. Find out more details about our materials here.
I love this scrunchie. I always get compliments whenever I wear it. I keeps my hair up and has maintained its elasticity and I've been wearing it for a few months now. I highly recommend it.
It's perfect for me as a new mom on the go trying to get my training in while babes is napping.
I bought these as Christmas gifts and the recipients loved them! I was hesitant to gift them as I wanted to add both to my collection haha.
The color is gorgeous and the elasticity of the scrunchies are AMAZING. The are able to hold the thick amount of hair that I have.
Easy to order . Love it and love the colour
My little niece is very happy with her hair tie.
She stuck the sticker and the shipping label (because her name is on it) on the wall
Love it! (:
The quality is amazing!! Definitely going to buy more for little sis!!
The XXL scrunchie has been a way for me to express SOME style, which can be a challenge when you are a healthcare worker who wears scrubs all day. Thanks for bringing some brightness to my day!
Its my first time using satin scrunchies and its safe to say ill never go back to regular ponytails
My favourite scrunchies! The minis are perfect for my short hair and are a cute accessory on my wrist. XXL scrunchies are the best!
Love my XXL Scrunchies.
Ordered a few scrunchies for myself and a couple to give away as gifts (but secretly want to keep for myself ;)) I have been LOVING my Larsa mini! The size is great and the color adds a cute pop to any hairstyle. I especially love wearing it in a half up/half down top knot. The elastic is tight enough that it sits high on my head and I don’t have to fix it throughout the day. Can’t wait to place another order xx
Love the minis and can’t wait to get more!!
Love the fabric!
So cute and keeps my hair in place, regular ones I have to redo my bun constantly but xxl and mini have such good grip!
The minis are great. Love the color and I bring it everywhere I go. Fast shipping and great communication. Love all the scrunchies. Worth the purchase
In love with this scrunchie! I love the colour so much. I get a lot of compliments on this scrunchie :) only complaint is that it sometimes slips out of my hair (my hair is thick, but I can only wrap the scrunchie twice around my ponytail). Besides that, it’s the perfect hair tie!
The colour is just beautiful !! I can’t wait to buy more!
Me and my niece love this scrunchie!
The minis are perfect for when I want a more lowkey hair look! I’ve been using them for half-up half-down ponies and they add the cutest glam touch. If my hair is down I always have a mini on my wrist just in case. Can’t wait until more minis are released! P.S. look at this colour, I am obsessed