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We Will Always Be Here For You
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Your order may be impacted by these delays.
All orders outside of Canada may experience a delay due to high demand and restrictions posed by COVID-19. All orders over $20 CAD may be automatically required to go through a customs clearance processing. Kindly note Canadian Customs has experienced a high rate of absenteeism due to COVID-19 delaying the processing of packages. They are working cautiously to get your packages to you!
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, firstname.lastname@example.org.
When your order has been shipped you will receive a second email with your shipping notification via email provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends.
Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.
If your tracking shows a label has been created: Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is Out for Delivery.
If your order is in transit: Kindly note that your package may be held by the carrier for delivery at a later date due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
There is nothing more to do your your part, we're taking good care of your order!
If you would like to track your order, opt for the expedited shipping options.
Please read the latest COVID-19 service updates from Canada Post.
The good news—We have had MANY orders on-time (even earlier than estimated) your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays.
A HUGE XXL thank- you in advance for your patience.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
At XXL & CO LTD., taking care of the community and our team of employees is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.
As always, our XXL Support team remains available if you have further questions! email@example.com
Thank you for your patience and understanding. We're all in this together.
We believe in creating the best products possible by sourcing our fabrics, packaging and materials through our Canadian small business community. We believe in sustainability which is why none of our fabric is wasted and we strive to continue to offer more sustainable eco-friendly packaging options for all our products. Find out more details about our materials here.
Beautiful scrunchie! The color is so pretty and the fabric is great quality. It is very well made and all of the packaging is super cute. So happy with my first XXL scrunchies! Can’t wait to order more!
My absolute favorite so far! It’s the perfect blue shade year round for me! And looks exactly like the picture
I absolutely adore these scrunchies! I'm impressed by the quality of materials used and the floral designs are my favourite! Super stoked over my first purchase and I know my sister-in-law will love the Alice!
❤️Thanks Tina & the XXL Team❤️
love being part of the XXL Fam. Love u Kourt, Tory and Tina !!! And mom and dad thanks for helping Tina keep the Fam happy !
The colour is absolutely stunning, I’m a huge Alice fan and absolutely adore this scrunchie
I love alice on her and myself , it dsnt break any hair and looks so chic!
Love the color and how it fits in my hair
I love that the scrunchie feels secure and retains it’s shape! The colour is so pretty. Will definitely purchase more colours in the future!
Love my Alice scrunchie!
Absolutely love it! So bright and gorgeous and the size Perfect for spring and summer, it is soft and luscious! With a cute dress you’ll be turning heads with the Alice Scrunchie!
I love this color and love XXL Scrunchies!!
Love the fabric. A must buy!
This is such a gorgeous color! Like a deep aqua. Love this one!
I love the colour of this scrunchie! I get so many compliments whenever I wear my XXL Scrunchies, I am hooked for life!
Love them all!!!!!
I am in LOVE with the size of this scrunchie! The quality is so amazing, and the color is so vibrant! I would 100% recommend buying from XXL Scrunchies.
Great colour looks great against brown hair. Only thing I would change is the stretchiness. It is too small to go around 3 times and is too big to only go around twice.
I’m now making my third order of scrunchies and cannot get enough!! X
Beautiful! Love the color and the size is amazing! I love it!
Love supporting a small Canadian business!
Love love it! The silk feels nice on my hair and the size is so nice! It took a little getting use to since its a lot of fabric, at first it hard to keep my hair tight while wrapping a 2nd time. Love the color and the elastic is nice and tight!
Looking forward to buy more!