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We Will Always Be Here For You
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Your order may be impacted by these delays.
All orders outside of Canada may experience a delay due to high demand and restrictions posed by COVID-19. All orders over $20 CAD may be automatically required to go through a customs clearance processing. Kindly note Canadian Customs has experienced a high rate of absenteeism due to COVID-19 delaying the processing of packages. They are working cautiously to get your packages to you!
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, firstname.lastname@example.org.
When your order has been shipped you will receive a second email with your shipping notification via email provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends.
Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.
If your tracking shows a label has been created: Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is Out for Delivery.
If your order is in transit: Kindly note that your package may be held by the carrier for delivery at a later date due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
There is nothing more to do your your part, we're taking good care of your order!
If you would like to track your order, opt for the expedited shipping options.
Please read the latest COVID-19 service updates from Canada Post.
The good news—We have had MANY orders on-time (even earlier than estimated) your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays.
A HUGE XXL thank- you in advance for your patience.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
At XXL & CO LTD., taking care of the community and our team of employees is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.
As always, our XXL Support team remains available if you have further questions! email@example.com
Thank you for your patience and understanding. We're all in this together.
We believe in creating the best products possible by sourcing our fabrics, packaging and materials through our Canadian small business community. We believe in sustainability which is why none of our fabric is wasted and we strive to continue to offer more sustainable eco-friendly packaging options for all our products. Find out more details about our materials here.
Not gonna lie, this is my favorite one! I have always loved plaid pattern and this one made the cut! I love the coloring on it as well because the colors really made the scrunchie stand out against my brunette hair. I also love the fabric as well. It's really nice on the wrist.
It’s my favourite one!! So pretty!
Love how cute and festive this scrunchie is for the holidays.
Love this one! So adorable and plenty of compliments!
Amazing I love my XXLScrunchie!
I love this scrunchie. It’s my absolute favourite!
Love the fabric! So soft and I'm a sucker for buffalo plaid! Glad I was able to get one!
Perfect for those cold days here in Canada! goes well with my plaid shirts.
This was my first ever Xxl scrunchie and it started my addiction! I love it so much, I would wear it daily even if it didn’t match my clothing.
Love this scrunchie! Looks great and it’s huge!!
Just received mine in the mail. I love it. So comfy and soft!
my favourite scrunchie! soft and goes great with everything!
This is one my favourite scrunchies to go with my blonde hair!
I love Dani! This scrunchie give me the pop of pazaz I need when I don’t feel like dressing up.
Bought this srunchie as a gift for a girlfriend for Christmas. Another friend loved it so much I went back and ordered her one too!!
My favorrrrrrrrite new Scrunchie ❤️❤️ This is to die for, the pattern and size
Such a cute scrunchie and the fact it holds all my hair is a plus lol
I got the matching shirt aswell and LOVE them both so much!!!! My favourite thing in the world is a good, red flannel(thanks to my grampa) and this scrunchie does NOT disappoint!