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We Will Always Be Here For You
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Your order may be impacted by these delays.
All orders outside of Canada may experience a delay due to high demand and restrictions posed by COVID-19. All orders over $20 CAD may be automatically required to go through a customs clearance processing. Kindly note Canadian Customs has experienced a high rate of absenteeism due to COVID-19 delaying the processing of packages. They are working cautiously to get your packages to you!
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, email@example.com.
When your order has been shipped you will receive a second email with your shipping notification via email provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends.
Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.
If your tracking shows a label has been created: Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is Out for Delivery.
If your order is in transit: Kindly note that your package may be held by the carrier for delivery at a later date due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
There is nothing more to do your your part, we're taking good care of your order!
If you would like to track your order, opt for the expedited shipping options.
Please read the latest COVID-19 service updates from Canada Post.
The good news—We have had MANY orders on-time (even earlier than estimated) your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays.
A HUGE XXL thank- you in advance for your patience.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
At XXL & CO LTD., taking care of the community and our team of employees is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.
As always, our XXL Support team remains available if you have further questions! firstname.lastname@example.org
Thank you for your patience and understanding. We're all in this together.
So beautiful color. So good quality. I am so happy to have those scrunchies now
Love the satin feeling and look of it ! Super soft and it makes my short hair pop. I love love . I always recommend xxl scrunchie to everyone ❣️
Okay, I’m a 40+ and I finally got the courage to wear this Scrunchie to work. In my fine hair the XXL is a lot but I love it! I received more than 5 compliments on my “bun” today and it’s all because of XXL.
Bought for my sister for Christmas and she is obsessed with it
One of my favourite XXL scrunchies I have purchased. It definitely goes with everything.
I am in love with my scrunchies!! I got 2 the other day and couldn't believe how well my hair stayed up all day. I didn't have to adjust once. Cannot wait to purchase more
A scrunchie that matches every outfit so in love
Love the color and the silky look! The scrunchie size makes a perfect bun! Perfect for the holidays! Will add more to my collection ^.^
They are so cute and soft in my hair. I bought some and ended up giving away so many as a gift so I had to buy more haha!
love my scrunchie! go big or go home :)
Fits amazing! I have fine hair and this holds my hair beautifully! So enormous just like I was expecting!
Amazing product, can't get enough. Pretty sure I've worn my hair up almost every day since I got it!
Love this colour!! Once I received my product - I thought it was going to be silky and it’s not! But - totally love the feeling!! Seriously these are my new staples and I love them!! I bought them in town in Thunder Bay instead of ordering and I love it either way! Will be our purchasing more!! These make my buns so easy to do and my look of half up half down!!
I love the material and how comfy and cute this is will buy more!
I love it so much! It's beautiful and oh so creamy and dreamy. I love it so much that I wrote a song..... Scrunchies are good, scrunchies are fine.... all of your scrunchies will eventually be mine