Have a question? Check out our FAQ page as your question may be answered there.
We Will Always Be Here For You
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Your order may be impacted by these delays.
All orders outside of Canada may experience a delay due to high demand and restrictions posed by COVID-19. All orders over $20 CAD may be automatically required to go through a customs clearance processing. Kindly note Canadian Customs has experienced a high rate of absenteeism due to COVID-19 delaying the processing of packages. They are working cautiously to get your packages to you!
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, firstname.lastname@example.org.
When your order has been shipped you will receive a second email with your shipping notification via email provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends.
Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.
If your tracking shows a label has been created: Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is Out for Delivery.
If your order is in transit: Kindly note that your package may be held by the carrier for delivery at a later date due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
There is nothing more to do your your part, we're taking good care of your order!
If you would like to track your order, opt for the expedited shipping options.
Please read the latest COVID-19 service updates from Canada Post.
The good news—We have had MANY orders on-time (even earlier than estimated) your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays.
A HUGE XXL thank- you in advance for your patience.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
At XXL & CO LTD., taking care of the community and our team of employees is important to us.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.
As always, our XXL Support team remains available if you have further questions! email@example.com
Thank you for your patience and understanding. We're all in this together.
We believe in creating the best products possible by sourcing our fabrics, packaging and materials through our Canadian small business community. We believe in sustainability which is why none of our fabric is wasted and we strive to continue to offer more sustainable eco-friendly packaging options for all our products. Find out more details about our materials here.
My favorite color is red. I didn’t want something extremely red so this color is perfect. My friends and coworkers love it
Love my scrunchie! So big and fits my hair and my go-to!
Light satin finish and feeling! Great for a good, and bad hair day! I seem to have those often with curly hair and it’s just the perfect accessory!
Variety of scrunchies light and dark which i love !
Can't wait for it to come in the mail! I have head great things
Perfect go to scrunchie!
It's my default go-to scrunchie! I love the color, the material is light... Just spells bad b-- in a good way ❤️❤️
This is such a gorgeously rich color! If youre picky about colors, I think XXL got it right with “wine red”! I wouldn’t call it burgundy since it’s not purple at all, it’s more of a dark red with a hint of brown. It’s the perfect dressy scrunchie for date night!
About a year and a half ago I shaved my head to my scalp and I’ve been growing it out ever since! One of my best friends has been raving about their scrunchies and I’ve been waiting until my hair would be long enough and I could treat myself to one or two! I finally went to order this morning and the checkout for some reason was being finicky and being local still wanted to charge me shipping! I messaged and the owner was PHENOMENAL! Super quick to respond and amazing to work with. To my surprised (especially on a busy day like today being Boxing Day) my order arrived at my doorstep within an hour and a bit. The service is amazing, the product is outstanding! Definitely worth it and will be purchasing again!!!
This was a gift for a friend! She absolutely loved it! The quality is amazing!
If you’re unsure, don’t be. Great quality and gorgeous material. So in love ❤️
Absolutely love this colour and size! I have very thin hair and it doesn’t overwhelm my bun/pony. So comfortable and very good quality!
Such a pretty burgundy wine colour! As usual the silky texture is awesome and puffs up perfectly when I want the big scrunchie look. Love it!
I absolutely love this XXL scrunchie ! It goes with so many outfits, and keeps my thick hair up and looking classy.
Rich beautiful colour, silky smooth fabric!
Excellent quality. Love these scrunchies!!!
obsessed with the veronica! its such a nice colour, definitely one of my favorites❤
We love these scrunchies and we are obsessed! They go with everything and are huge...its the perfect way to throw up your hair and still look put together!!!thank you Tina!!!!