Have a question? Check out our FAQ page as your question may be answered there.
Update: Due to Covid-19 you may expect delays in your order. Review our note on Covid-19 information.
Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days (this does not include weekends/holidays). Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.
XXL & CO LTD. are not held responsible for:
Mistakes made by Canada Post
Wrong addresses given by customers
Damage to orders by postal service
PO box issues
Stolen packages after delivery (we do not recommend the Canada Post “safe drop” option)
If you have a specific question with respect to your shipment, please contact us at email@example.com provide your order number.
XXL& CO LTD. use Canada Post to ship your order through standard mail (unless otherwise indicated by your shipping method). This can take anywhere between 8-21 business days (which excludes holidays and weekends).
XXL & CO LTD. use Canada Post to ship your order through Tracked Packet USA Air (unless otherwise indicated by your shipping method). This can take anywhere between 8-21 business days (which excludes holidays and weekends).
XXL & CO LTD. uses Canada Post to ship your order through Small Packet International Air (unless otherwise indicated by your shipping method). This can take anywhere between 10-21 business days (which excludes holidays and weekends) depending on your location.
Items are shipped after processing (3-4 business days) using Canada Post. In addition to an order confirmation email, we will send you a shipping confirmation email. Expedited and tracking options are available for selection upon checkout.
Products purchased from our website will require a photo image of the product in question. Once proven the product has a fault, the product may be returned for a repair please contact us at firstname.lastname@example.org to open up a conversation on how we may address your concern.
Unfortunately we are unable to accept returns, but if you have any problem with your items, please contact us at email@example.com to open up a conversation on how we may address your concern. We are always happy to help!
We do not currently process exchanges for online scrunchie orders at www.xxlandco.com.
We accept exchanges within 7 business days of your notified delivery date. Exchanges are only accepted for unworn, non-damaged apparel. If the item we receive is damaged, we will not be able to process your exchange as requested. The customer is responsible for all shipping costs related to the return (including shipping the product back and shipping out the new product).
Its my first time using satin scrunchies and its safe to say ill never go back to regular ponytails
My favourite scrunchies! The minis are perfect for my short hair and are a cute accessory on my wrist. XXL scrunchies are the best!
Love my XXL Scrunchies.
Ordered a few scrunchies for myself and a couple to give away as gifts (but secretly want to keep for myself ;)) I have been LOVING my Larsa mini! The size is great and the color adds a cute pop to any hairstyle. I especially love wearing it in a half up/half down top knot. The elastic is tight enough that it sits high on my head and I don’t have to fix it throughout the day. Can’t wait to place another order xx
Love the minis and can’t wait to get more!!
Love the fabric!
So cute and keeps my hair in place, regular ones I have to redo my bun constantly but xxl and mini have such good grip!
The minis are great. Love the color and I bring it everywhere I go. Fast shipping and great communication. Love all the scrunchies. Worth the purchase
In love with this scrunchie! I love the colour so much. I get a lot of compliments on this scrunchie :) only complaint is that it sometimes slips out of my hair (my hair is thick, but I can only wrap the scrunchie twice around my ponytail). Besides that, it’s the perfect hair tie!
The colour is just beautiful !! I can’t wait to buy more!
Me and my niece love this scrunchie!
The minis are perfect for when I want a more lowkey hair look! I’ve been using them for half-up half-down ponies and they add the cutest glam touch. If my hair is down I always have a mini on my wrist just in case. Can’t wait until more minis are released! P.S. look at this colour, I am obsessed